About the Role:

• The Governance, Risk & Compliance (GRC) division of Wolters Kluwer is seeking a detail-oriented individual to join their team.
• The role involves developing strong relationships with internal/external customers, vendors, and jurisdictional agencies.
• The successful candidate will be responsible for performing searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels.
• Additionally, the role involves assisting customers, vendors, and team members with order fulfillment, problem resolution, and training on products and jurisdictional requirements.

Responsibilities:

• Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies
• Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels -
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution
• Understand, demonstrate, and explain service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements to customers, team members, and/or vendors
• Make well-informed and timely decisions to meet client expectations and requirements
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results
• Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction 
• Assist customers, team members, and/or vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach

Education Qualification:

• Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer-focused environment
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred

Required Skills:

• Proficient with with excellent data entry skills
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
• Ability to multitask and demonstrate ability to problem solve
• Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment.