Infrastructure Analyst

Contract: Buffalo, New York, US

Salary: $45.00 Per Hour

Job Code: 354348

End Date: 2024-10-30

Job Status: Expired

This Job is no longer accepting applications
Infrastructure Analyst- Buffalo, NY- 14203
 
OVERVIEW:
  • Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.
PRIMARY RESPONSIBILITIES:
  • Respond to and resolve help desk escalations based on outcome of previous incidents.
  • Complete related master work orders or request-based tasks.
  • Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues.
  • Use basic diagnostic tools to troubleshoot issues.
  • Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and report complex issues to senor staff.
  • Participate in project work within the team.
  • Provide coaching to less experienced staff on processes.
  • Complete evening responsibilities as scheduled.
  • Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Maintain client's internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
EDUCATION AND EXPERIENCE REQUIRED:
  • Minimum of 4 years higher education and/or work experience.
  • Prior experience reading and digesting technical information.
  • Detail-oriented.
  • Proven written and verbal communication skills.
  • Prior experience communicating technical problems to management.
  • Strong customer focus, including ability to manage customer needs and multiple work priorities.
  • Prior experience providing updates and statuses.
EDUCATION AND EXPERIENCE PREFERRED:
  • Bachelors degree in technology-related field.
  • Minimum of 5 years higher education and/or work experience.
  • Certifications or special training in related technologies.
Job Requirement
  • Incident response
  • IT Tickets
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • SAKSHI MISHRA
  • sakshi.mishra@collabera.com
  • 7042475784
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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