Title: Support Engineer II (Desktop Support or IT Support)

Location: Huntington, WV 25701

Pay rate: $20/hr to $25.29/hr

Duration: 6 months

Job Description:

• This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems.
• Responsibilities include the timely resolution of issues affecting hardware, software, and user permissions, as well as routine hardware maintenance.

Typical Task Breakdown:

• Timely resolution of tickets for issues affecting hardware, software, and user permissions.
• Routine access management & troubleshooting
• More software side than hardware

Degrees / Certs and/or Experience Required:

• BS Degree in computer science or a combination of education and relevant experience.
• 1-3 years relevant work experience.
• Networking & Directories in Identity Access Management Experience of 1-2 YRS
• Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
• Self-motivated with the ability to work independently with minimal supervision / ramp up quickly
• Ability to maintain Customer Focus, stay motivated, and be proactive.
• Insist on the highest standards from self and others.
• Good verbal and written communication skills.
• Good attention to detail and organizational skills.

Nice to Have:

• Experience supporting Macintosh OS X (10.4 & upwards) is desirable.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
• Additional vendor administrator-level certifications are preferred, especially Apple ACMT/ACSP and Cisco CCNA.
• MS MCSA/MCSE desirable.

Must-Have:

• Networking & Directories in Identity Access Management Experience of 1-2 YRS
• Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
• Strong attention to detail and organizational skills.