Job Title: L1 Technical Support / Customer Service Representative

Location: Remote

Duration: 2-3 months - Part time - Must be flexible

Shift and Pay rate:

1st Shift 7am to 3pm: English & Spanish: $17/hr

2nd Shift 3pm to 11pm: English & Spanish: $17.50/hr

3rd Shift 11pm to 7am: English & Spanish: $17.50/hr

Overview:

• Provides front-line customer service support via phone to all internal and external customers.
• Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard.
• We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.

Equipment needed:

• Must have own PC or Laptop and able to support Windows 10 and be able to download software.
• Must have good internet connectivity.
• Dual Monitors are strongly needed, as well as headset.

Responsibilities: Technical Support

• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Works under close supervision to answer questions regarding company products and services.
• Directs callers to appropriate resources
• Escalates complex questions to more senior representatives

Qualifications:

• HS Diploma and College background required.
• Light IT background preferred.
• Prior customer service experiences are a must.
• Excellent communications skills.
• Computer literate; exposure to Windows environment.
• Worked remote previously preferred
• Spanish speaking needed
• Flexible availability (especially at weekends)