PR $20/hr - $21/hr

About the Role:

• As a Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies.
• The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries.
• A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.

Responsibilities: -

• Learn product line, internal systems, and processes, as well as jurisdictional rules and regulations to effectively serve clients
• Field incoming questions or issues regarding products and services provided by the organization
• Review and fulfill incoming requests
• Contribute to customer satisfaction and organization success
• Participate in department-wide process improvement programs and process best practices

Education Qualification: -

• High School diploma

Required Skills: -

• 1 year administrative/customer service/processing/production experience
• Ability to interact with all levels of the organization
• Ability to work independently with minimal oversight while still being an integral part of a team
• Knowledge of a variety of computer software and spreadsheets
• Poise, tact, and diplomacy
• Attention to detail
• Ability to read and comprehend instructions, correspondence, and memos
• Ability to work in a fast-paced, changing environment
• Willingness to work overtime when needed