Position Details: 

• Industry - Banking and Financial
• Title - Client Service Manager - Futures & Options Clearing
• Duration - 4+ months
• Location - Chicago, IL (Onsite)
• Pay - $40/hour to $48/hour

• Will serve as the main point of contact for institutional clients, managing client support for Futures & Options and OTC derivatives clearing. The role involves handling client queries, trade/position management, and relationship building.

Responsibilities:

• Act as subject matter expert for client inquiries on trades, positions, lifecycle events, commissions, and reporting.
• Research and resolve client queries by coordinating with internal teams and escalating issues when necessary.
• Coordinate with clients on last trade dates and options expiries, especially for physically settled contracts.
• Manage client access to the Mercury portal and drive self-service initiatives.
• Conduct regular client meetings, present performance metrics, and track outstanding issues (OILs).
• Maintain updated client profiles, procedures, and contact information.
• Collaborate with Client Service Managers to resolve critical client concerns.

Required Skills:

• 5+ years of experience in client services within Futures & Options, including knowledge of GMI (FIS Sungard) and FIA Tech systems.
• Familiarity with exchange rules (e.g., CME, Eurex) and futures deliveries process.
• Experience in managing brokerage, commissions, and fees.
• Proficient in MS Excel, Word, and PowerPoint.
• Series 3 registration preferred (can be expired).

Preferred Skills:

• Experience working at an FCM (Futures Clearing Merchant)
• Master’s degree preferred.