Client Service Associate

Contract: Toronto, Ontario, CA

Salary: 24.00 Per Hour

Job Code: 355185

End Date: 2024-11-22

Job Status: Expired

This Job is no longer accepting applications
Job Description
Job Title:  Client Service Associate
Location: Halifax (Priority) Toronto/Montreal  
Duration: 12 months 
 
What is the scope of the project?
Providing customer support and assistance in a call center or customer service environment.
 
What are they going to accomplish on a high level?
Maintaining positive customer relationships, resolving problems, and ensuring that customers have a satisfactory experience with the company's products or services.
 
Day to day what are the responsibilities?
  • Handling Customer Inquiries: Answering phone calls, emails, or chat messages from customers, and addressing their questions, concerns, or issues.
  • Providing Information: Supplying customers with information about products, services, policies, and procedures.
  • Documentation: Maintaining accurate records of customer interactions and transactions.
 
Must-haves/key skills needed 
  • Bilingual (English and French – Quebec specific)
  • 1-3 years of call center experience (non-IT, preferably collections/payment)
  • 1-3 years of a client service background
  • Excellent written and verbal communication skills
 
Plusses/education/certifications
  • Financial service knowledge
 
Who will they be working with?
Call center team – 12 individuals
Job Requirement
  • Customer service
  • CSR
  • Customer service representative
  • Bank
  • Banking
  • English and French
  • French
  • Bilingual
  • collections/payment
  • payment
  • collection
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Jibin Thomas
  • jibin.thomas@collabera.com
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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