Dispatch / Alarm Monitoring Specialist

Remote: Canonsburg, Pennsylvania, US

Salary: $22.00 Per Hour

Job Code: 355194

End Date: 2024-11-22

Days Left: 9 hours left

Title:           Dispatch / Alarm Monitoring Specialist
Location:    Remote (But local to Canonsburg, PA 15317)
Duration:    6 Months
Payrange:   $20 -22/hr.
 
Description:
  • Location: Remote, however needs to be in the Canonsburg area so can be on-site for trainings and meetings as needed.
  • Schedule: (4D a week) 10 hour shifts, Monday, Tuesday, Thursday and Friday.
  • Hours: 8 AM to 6 PM or 9 AM to 7 PM EST
Position Summary:
  • Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.
Essential Job Functions:
  • Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
  • Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
  • Open, track, and close NOC trouble tickets with the regions.
  • Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
  • Assist in the monitoring and control of headquarters building and site security.
  • Interface with field personnel to verify repairs and testing of lighting alarm systems.
  • Assist in resolution of NOC daily reports.
  • Basic troubleshooting and configuration of tower monitoring and lighting systems.
  • Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
  • Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
  • Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.
Education/Certifications:
  • High school diploma or GED
Experience/Minimum Requirements:
  • Prior customer service and/or service dispatch experience in NOC environment.
Other Skills/Abilities:
  • Basic telephone operation skills
  • Excellent customer service skills
  • Proficiency in MS Office programs
  • Skilled at completing tickets for maintenance purpose
  • Ability to handle multiple simultaneous calls
  • Knowledge of wireless communications a plus


If interested kindly share your resume at jigyasa.issar@collabera.com
Job Requirement
  • Dispatch
  • Dispatching
  • Alarm Monitoring
  • MS Office
  • Tickets
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • JIGYASA ISSAR
  • jigyasa.issar@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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