Job Summary:

This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.

What Is Expected (essential Functions):

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

Knowledge, Skills And Abilities:

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.

Minimum Requirements Addendum:

• Experience in an administrative support role and/or customer service preferred
• Healthcare, call center, or dispatch service experience preferred.