Description:

Job Overview:

We are seeking a friendly and motivated Customer Service Representative to join our team. In this role, you will assist customers by providing product information, answering inquiries, and resolving issues in a professional manner. While previous call center experience is not required, a background in retail, customer service, or any customer-facing role is a plus. We are looking for someone with excellent communication skills who enjoys helping others and can handle a variety of customer requests.

Responsibilities:

• Answer incoming customer calls, emails, and chat inquiries in a timely and friendly manner.
• Assist customers with product information, order status, returns, and other service-related questions.
• Resolve customer concerns by providing accurate information, troubleshooting, and offering solutions.
• Maintain detailed and accurate records of customer interactions and transactions in the system.
• Collaborate with other departments to resolve complex issues or to follow up on customer requests.
• Provide feedback to improve customer service processes and enhance the customer experience.
• Stay informed about company products, services, and policies to better assist customers.

Qualifications:

• Prior customer service experience in retail, hospitality, or any customer-facing role is welcome.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a positive attitude.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic computer skills, including familiarity with Excel and strong Data Entry Skills
• High school diploma or equivalent is required.

Pay Range : $19/hr - $21/hr