CONTACT CENTER CONSULTANT

Contract: Temple, Texas, US

Salary: $17.00 Per Hour

Job Code: 355297

End Date: 2024-11-24

Days Left: 1 days, 17 hours left

 
 
What Is Expected:
  • Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
  • Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
  • Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
  • Schedules an appointment for the patient or family member with a financial counselor if appropriate.
  • Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
  • Identifies emergent patient situations based on caller information and coordinates immediate triage.
  • Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution.
Knowledge, Skills and Abilities:
  • Excellent interpersonal and communication (oral and written) skills
  • Excellent data entry, numeric, typing and computer navigational skills
  • Experience in a call center, customer service and/or healthcare setting
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Ability to quickly assess a request, use electronic and paper resource 
 
Experience Preference:
  • Prior customer service experience is strongly preferred
Job Requirement
  • Customer service
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • sakshi malviya
  • sakshi.malviya@collabera.com
Apply Now
Apply Now
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