• We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites.
• With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.

Specific Duties and Responsibilities:

• Respond to all phone and emails from customers and internal team
• Open service requests and sales orders for contract parts, returned parts and projects
• Manage telephone and email enquiries.
• Review open service requests and bring to a satisfactory closure within a timely manner.
• Help to manage for new machines to be installed, moved and decommissioned.
• Ensure all project information is updated in Salesforce.
• Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
• Ensure parts are shipped ready to meet field technicians.
• Keep customers regularly informed of service request progress.
• Coordinate repairs and technical support with field personnel and schedule workload accordingly

Education & Experience:

• Proven experience as call center representative or similar position
• Experience in customer service is essential.
• Proficient in English; Good knowledge of additional languages will be a definite plus.
• Working knowledge of MS Office
• Ability to work under pressure.
• Ability to work independently and multi-task.