Responsibilities:

• Serve as the key external-facing member of a cross-functional/divisional team assigned to manage chart abstraction for providers and facilities.
• Inform and educate providers and physicians on chart collection activities and foster provider relationships.
• Respond to provider inquiries, resolve issues, and increase chart retrieval volumes.
• Educate and interact with physicians to ensure cooperation and understanding of chart retrieval projects.
• Alert leadership to potential issues and opportunities identified through physician contact.
• Stay updated on healthcare industry trends and developments.
• Ensure medical records are accurate, complete, and assembled in standard orders.
• Meet productivity expectations for collection of medical records.
• Maintain confidentiality and security of patient records in compliance with HIPAA standards.
• Receive and process chart requests, ensuring integrity of chart retrieval database and quality audit controls.

Education Qualification:

• Bachelor's degree or relevant experience in lieu of a degree required.
• Minimum of two (2) years of healthcare experience, preferably with provider or client focus/interaction.

Required Skills:

• Knowledge of healthcare industry and New Jersey physician community.
• Strong PC skills.
• Strong interpersonal skills, time management, and ability to balance multiple projects.