Help Desk Support

Contract: Oklahoma City, Oklahoma, US

Salary: $20.00 Per Hour

Job Code: 355714

End Date: 2024-12-08

Days Left: 13 days, 22 hours left

Title: Service Desk Analyst
Location: Remote
Duration: 12 months
Pay Range: $16/hr - $20/hr
 
Job Summary:
  • Provides phone, chat and web support for business and IT customers technical issues and service requests.
  • Records problem symptoms and information for escalation of the more complex problems to higher level support.
  • Maintains knowledge of relevant products and service offerings to provide accurate solutions.
  • Acts as representative of technical services to customers.
  • This role is currently 100% virtual, subject to change.
 
Essential Job Functions:
  • Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity and application support within an enterprise support team.
  • Acts as a representative of technical services to customers. Initiates, escalates, and resolves incidents and/ or service requests.
  • Conducts timely 1st level problem determination for incidents using documented procedures.
  • Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.
  • Must be able to provide clear, concise, information through written and verbal communications. Accurately documents issues, steps taken, and results following quality guidelines.
  • Creates a positive customer experience in every interaction.
 
Education Requirements:
  • High school diploma or equivalent required.
  • Bachelor’s degree preferred. Equivalent relevant business experience or certifications will be considered.
  • Experience Requirements:
  • One year of technical experience in an enterprise support environment or equivalent education / technical certifications.
Additional Preferred Skills:
  • Remote support (enterprise) experience preferred
  • Contact Center experience preferred
  • Flexibility to work within 18x7x365 support team;
  • Preferred experience with CompTIA A+, Net+, MS Desktop Professional, ServiceNow, Device Manager and Active Directory
Scheduling Details:
  • This assignment will begin with approximately 5-6 weeks of training.
  • Training will be 8 hours per day and will be hosted Monday-Wednesday.
  • Training will begin between 7-9 am CDT.
  • After training is completed, individual shifts will be assigned.
  • Shifts will be 8 hours per day, 3 day per week (Monday-Wednesday).
  • Individual shifts will begin between 6:30 am - 9:00 am CDT.
  • Start times should remain static unless there's a shift in business need.
Job Requirement
  • Service Desk
  • Call
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • SHAKTHIKANNAN KONAR
  • shakthikannan.konar@collabera.com
Apply Now
Apply Now
close-icon

Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

Consultant Login
About
Resources
Phones Email

Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

Consultant Login

©2024 Collabera. All rights reserved.