Responsibilities:

• Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.
• Partnering with regional and international partners to deliver best-in-class client care.
• Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.
• Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.
• Participating in in-house technical training and seeking real-time support from peers and subject matter experts.

Required Skills:

• Requires 3-5 years of experience in a similar role
• Strong organizational skills with the ability to prioritize workload.
• Capacity to multitask and maintain focus on all areas of responsibility concurrently.
• Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.

Desired Skills:

• Hardware Support – Windows 10/11.
• Software - MS Office suite, Office 365, SharePoint, Skype.
• Network – Citrix, VPN, Cisco AnyConnect.
• ITSM Remedy (not essential).

Pay Rate: $20/hr- $23/hr