To apply:

Please send your resume to mansi.bhatt@collabera.com

Job Description:

• Global Internal Employee Technology Support Analyst FTE Backfill.
• This is a client-facing level one technology support role for a global user-base.
• Role involves basic troubleshooting of MS applications and proprietary systems.
• This resource is necessary to maintain agreed service levels within the Service Desk and deliver the capabilities to service our clients.

Position Summary:

• Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk.
• Partnering with our regional and international partners to deliver best in class client care.
• The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT
• Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
• Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat.
• Chat channels provide technology support for up to 2 clients simultaneously.
• Client Care is our top priority.
• The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained.
• Excellent communication and written skills are a necessity.