Production / Technical Support II !

Location: Chandler, AZ

**Responsibilities:**

- Providing first line support for internal employees via voice and chat channels

- Partnering with regional and international partners to deliver best-in-class client care

- Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality

-Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.

-Participating in in-house technical training and seeking real-time support from peers and subject matter experts

 **Required Skills:**

-Excellent Client Care / Customer Service skills.

-Ability to work well as a team and build relationships with global partners.

-Strong organizational skills with the ability to prioritize workload.

-Capacity to multitask and maintain focus on all areas of responsibility concurrently.

-Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.

-Proficiency in working in a fast-paced environment.

**Desired Skills:**

-Technology Call Center and/or Customer Service experience.

-Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.

-Hardware Support: Windows 10/11.

-Software: MS Office suite, Office 365, SharePoint, Skype.

-Network: Citrix, VPN, Cisco AnyConnect.

-ITSM Remedy

Ready to make an impact? Apply today at anuja.patra@collabera.com