Technical Support

Contract: Chandler, Arizona, US

Salary: $23.00 Per Hour

Job Code: 355908

End Date: 2024-12-14

Days Left: 21 days, 23 hours left

Responsibilities:

  • Provide first-line support for internal employees via voice and chat channels.
  • Collaborate with regional and international partners to deliver excellent client care.
  • Manage multiple live chats simultaneously while meeting operational and quality metrics.
  • Document tickets clearly for escalation to second-line teams as needed.
  • Participate in technical training and seek real-time support from peers and subject matter experts.

Must Haves:

  • Excellent client care and customer service abilities.
  • Proven multitasking skills and attention to all areas of responsibility.
  • Consistent track record of meeting or exceeding customer service and call/chat handling targets.
  • Proficiency in a fast-paced environment.
  • Knowledge of hardware support (Windows 10/11).
  • Familiarity with software tools including MSO suite, Office 365, and Share-Point.
  • Understanding of network tools and connectivity, including VPNs.
  • Experience with ITSM tools (e.g., Remedy).
Job Requirement
  • windows
  • ITSM
  • Technical Support
  • Desktop Support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Anjesh Singh
  • anjesh.singh@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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