Order Processing Specialist

Contract: Colonie, New York, US

Salary: $22.00 Per Hour

Job Code: 355956

End Date: 2024-12-14

Days Left: 19 days, 0 hours left

Job Details:  
Industry: Publishing & Information Services 
Title:    Order Processing Rep II 
Location:  Colonie, NY 
Duration:  3 Months 
 
Day – to – day: 
  • Responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.  
  • The FA may support both Fulfillment and Service of Process (SOP) functions.  
  • The FA fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations).  
  • FA activities include learning the complex and comprehensive CT product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing the client within the industry and territory.  
 
Responsibilities:  
  • Process State or customer documents following established Standard Operating Procedures utilizing proprietary and MS suite applications. 
  •  Understand and follow security guidelines Create process documentation. 
  •  Assist in issue resolution with internal and external customers. 
  •  Work with team members to assist in the training and implementation of process and policy changes. Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach. 
  •  Analyze data and recommend process improvements and reporting Assist in special project work as assigned. 
     
Qualifications: 
Requirments:  
  • A minimum of two years of customer service or related work experience . 
  • High school diploma or equivalent certification.  
  • Some college preferred. 
  •  Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal. 
  • Proficient with MS Office Suite applications including Word, Excel and Outlook along with excellent data entry skills. 
  •  Ability to multitask and demonstrate ability to problem solve . 
  • Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment 
Job Requirement
  • Office Clerk
  • Customer Service
  • Administrative Assistant
  • Data Entry
  • Office Admin
  • Excel
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nandini Das Gupta
  • nandini.dasgupta@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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