Job Description

Position Details:

Title: Financial Services Analyst/ Lead Client Service Analyst/ Lead Customer Service Analyst

Duration: 12 month contract

Location: Dartmouth (priority) OR Toronto, 3x/week in office

Start Date: ASAP

Interview process: 2 Rounds

Day to Day:

Must Haves:

P.C. Literate (MS Office – Advanced on all components), Pivots and formulas
Demonstrated ability to co-ordinate work initiatives with attention to detail and solution-orientated
Proven ability to work well under pressure and work independently or as part of a team
Supervisory or leadership experience in Call Centre environment
Coaching/mentoring experience
Fluent in English and French
Post Secondary Education or equivalent business experience
Finance/Banking and/or Leadership training preferred

Pluses:

Minimum 3 Years business experience with a background in Financial Services and/or Customer Service
Experience in quality and client focused leadership expectations
PowerBI and Tableau, Service Now etc. various ticketing systems- familiarity with these systems

Financial Services Analyst/ Lead Client Service Analyst/ Lead Customer Service Analyst
Lead
Manage
Train
Customer service
call center
calls
English
French
Bilingual
Finance

Recruiter

Phone

Kavin Nilavu Thatha Manji Sivananthan

kavin.nilavu@collabera.com

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