Order Processing Specialist

Contract: Sacramento , California, US

Salary: $22.00 Per Hour

Job Code: 355997

End Date: 2024-12-18

Days Left: 22 days, 16 hours left

Position Details:                            
Industry          Publishing and Information Service        
Job Title          Order Processing Rep II / Customer Service Rep
Work Location Sacramento CA 
Duration           6+ months    
 
Shift Timing: 8-4:30 OT possible when needed
 
Job Description:
  • As a Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies. 
  • The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries. 
  • A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency. 
Essential Duties & Responsibilities: 
  • Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients 
  • Field incoming questions or issues regarding products and services the organization provides Reviews and fulfills incoming requests 
  • Contributes to customer satisfaction and organization success 
  • Participates in department-wide process improvement programs and process best practices 
Job Responsibilities: 
  • Fulfill orders for internal and external customers by scanning and processing documents. Research legal documents. 
  • Submit and retrieve legal documents to the Secretary of State. 
  • Research entity status. Resolve or escalate issues. 
  • Follow requests through to completion. 
  • Communicate progress to customers and our teams. 
  • Navigate quickly between multiple processing systems and databases quickly. Contribute to customer satisfaction and organizational success. 
  • Participate in process improvement programs, best practices, and occasional special projects. 
  • Process State and customer documents following established Standard Operating Procedures using proprietary and MS suite application 
  • High School diploma or equivalent. 
  • Prefer some college: 1 year customer service experience. 
  • Prefer experience in retail, hospitality, or office environment. 
  • Experience working with a variety of software programs. Good typing skills (30 wpm.. Proficient working with MS Office Applications. 
Minimum Qualifications: 
  • High School diploma 1 year administrative/customer service/processing/production experience Ability to interact with all levels of the organization 
  • Ability to work independently with a minimum amount of oversight while still being an integral part of a team 
  • Must have knowledge of a variety of computer software and spreadsheets 
  • Must have poise, tact and diplomacy 
  • Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines 
  • Ability to read and comprehend instructions, correspondence and memos 
  • Ability to work in a fast-paced, changing environment When needed, working overtime is required.  
Preferred Experience /Knowledge: 
  • Employee may need to lift a maximum of 20 pounds
  • Payrate - $20/- to $22/- per hour
Job Requirement
  • Customer Service
  • Data Entry
  • Scanning
  • Typing skills
  • Administrative Assistant
  • Excel
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nandini Das Gupta
  • nandini.dasgupta@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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