Order Processing Specialist

Contract: Glen Allen, Virginia, US

Salary: $20.00 Per Hour

Job Code: 356214

End Date: 2024-12-21

Days Left: 26 days, 12 hours left

Position Details:                            
Industry                             Publishing & Information Services         
Job Title                             Order Processing Representative I
Work Location                    Glen Allen, VA 
Duration                             3 months   
 
 
Job Description:
  • The Fulfillment Associate, Document Management (FA) for CT Corporation has primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. 
  • The FA may support both Fulfillment and Service of Process (SOP) functions. The FA fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations). 
  • FA activities include learning the complex and comprehensive CT product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely.
  • Assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing the client within the industry and territory. 
Responsibilities: 
  • Process State or customer documents following established Standard Operating Procedures utilizing proprietary and MS suite applications 
  • Understand and follow security guidelines 
  • Create process documentation 
  • Assist in issue resolution with internal and external customers 
  • Work with team members to assist in the training and implementation of process and policy changes 
  • Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach. 
  • Analyze data and recommend process improvements and reporting
  • Assist in special project work as assigned 
Qualifications: 
  • A minimum of two years of customer service or related work experience
  • High school diploma or equivalent certification. Some college preferred. 
  • Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal 
  • Proficient with MS Office Suite applications including Word, Excel and Outlook along with excellent data entry skills 
  • Ability to multitask and demonstrate ability to problem solve 
  • Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment
Job Requirement
  • customer service
  • MS office
  • data entry
  • documentation
  • order processor
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Srividhya M
  • srividhya.m@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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