Position Details  

Client: Banking  

Title: Payroll Data Analyst

Location: Tampa, FL 33610 (Hybrid) 

Duration: 05 months + Possible extension  

Schedule: Shift hours: Basic Business Hours  

Start Date: ASAP 

Job Description: 

• Bank Global Payroll Services (GPS) team currently has an opportunity for an analyst within our NAM Payroll/Cross-Border Tax team.
• The candidate must have strong organization skills and an excellent team mentality.  

• The ideal candidate should have experience with one or all of the following: global cross-border administration and/or taxation issues, Service Now, and advanced spreadsheet application knowledge. 

Basic Functions: 

• Respond to CBET requests that are submitted through the Service Now ticketing system.
• This includes ongoing monitoring from case creation to case closure and ensuring the information in the case is complete and the appropriate documentation has been provided 

• Answer CBET inquiries via a shared mailbox 

• Provide verbal and written feedback to questions from vendors, employees, and global partners 

• Perform validation checks on employee data and update as necessary 

• Analyze data and metrics in Excel using pivot tables, VLOOKUP, and other advanced features 

• Manage critical and time-sensitive issues to ensure program compliance 

• Performs more complex tasks in support of the team manager and area projects as assigned 

• Participate in project work as needed including NYS trailing liabilities related to supplemental compensation project.

• Population review/identification 

• Coordination, review, and WD records update for split tax allocations related to NYS travelers 

• Interpret, analyze, and apply statutory rules, compliance regulations, and corporate policy to ensure pay is accurate. 

• Understand and analyze complex payroll calculations and execute solutions that meet statutory regulations. 

Qualifications/Skills: 

• 4 Year college degree 

• 2-3 years relevant experience 

• Excellent written and verbal communication skills 

• Experience with Service Now functionality preferred 

• Must have advanced spreadsheet application knowledge. 

• Must have strong customer service experience 

• Prioritizes work in alignment with organizational and departmental goals. Has the ability to operate with a limited level of direct supervision 

• Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment Proficient user of MS Office products (Word, Excel, Outlook, etc.) required