Job Description

Contract: Orlando, Florida, US

Salary: $22.00 Per Hour

Job Code: 356239

End Date: 2024-12-22

Days Left: 27 days, 22 hours left

Title: Customer Support

Location: Orlando, FL 32808

Duration: 2 Months (Possible Extension)
Payrange: $20 - 22/hr

Description:

CARE Associate
We are seeking a highly motivated and customer service-oriented individual to join our team. The ideal candidate will excel at engaging with customers, resolving inquiries, and promoting our self-service tools. This role focuses on providing outstanding customer support while encouraging the use of our digital self-service platforms to streamline processes such as payments, invoicing, and account management.

Position Responsibilities:

Handle inbound customer calls professionally and courteously, addressing inquires and concerns about account balances, billing, and payment options.
Take payments over the phone securely and assist customers in understanding their payment options.
Educate customers on the benefits of using self-service tools to manage their accounts independently.
Provide clear and concise responses to customer concerns about open balances and billing discrepancies.
Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.
Track and log customer interactions, payment processing, and resolutions in the company's CRM system.

Top 3 Must-Haves (Hard and/or soft Skills)

Top 3 Nice-To-Haves (Hard and/or soft Skills)

Good team player Good attitude
Efficient Willing to learn
General knowledge of accounting

If interested, Kindly share your resume at Jigyasa.issar@collabera.com

Recruiter

Phone

JIGYASA ISSAR

jigyasa.issar@collabera.com

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.