Job Description

Contract: Redwood City, California, US

Salary: $24.00 Per Hour

Job Code: 356246

End Date: 2024-12-25

Days Left: 28 days, 21 hours left

Job Title: Travel Customer Service Specialist

Location: Redwood City, CA 94063 - Hybrid Role

Duration: 6 Months - (Extension/Conversion based on performance)

Pay Rate: ($23-$24.76) hourly

Schedule: Hybrid Role - Only Wednesday on site.

Job Description:

Top 3 requirements:

Responsibilities:

Respond to customer inquiries in a timely and professional manner via phone, email, support request system, and Slack.
Assist customers with inquiries such as updating travel profiles, creating guest templates, and establishing car rental billing accounts.
Escalate customer complaints and issues to appropriate travel team members to ensure timely resolution and customer satisfaction.
Provide travel program information and resources to help customers make informed decisions.
Follow up with customers to ensure their concerns have been addressed and provide any necessary updates.
Participate in team meetings.
Ensure all customer interactions are accurately documented in ServiceNow for future reference and quality assurance.
Run ad-hoc reports and organize content in G-Drive

Education and Experience:

High school diploma or equivalent plus five years of professional experience or Associate Degree plus two years of professional experience.

Thanks!

Recruiter

Phone

Mradul Khampariya

mradul.khampariya@collabera.com

8139371148

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