• Responsible for the follow-up and timely completion of the next action item according to the Strategy under which the account is managed.  
• Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications.  
• Responsible for proper documentation in the AR system.  
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances.  
• Must have the ability to quickly review account history, payment and credit information to articulate a resolution.  
• Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.  
• Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment.   
• Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.  
• Process customer payments and provide customer documentation as needed.  
• Perform functions within established guidelines and release orders.  
• Performs related duties as assigned. 

• Minimum of Associates Degree Preferred  
•  Minimum of Five (5) years of business to business collections experience 

• Analytical skills  
• Mid-level excel skills  
• Worked with national type of accounts
• Minimum High School Diploma or GED  
• At least 5 years experience making outbound calls to customers to resolve balances deemed past due.  
• At least 5 years experience using an Accounts Receivable (AR) system. 

Pay range: $20/hr to $24/hr