Hourly Pay Range : $35/hour - $37/hour.

DayToDay Responsbilities:

• Handle inquiries regarding capabilities, services, and timelines, and address any customer concerns post-sale. 
• Review and process customer orders, ensuring accurate data entry into manufacturing systems. 
• Drive communication between customers and internal teams (engineering, operations) on delivery schedules, updates, and specifications. 
• Identify and recommend improvements to operational processes for better customer experience and efficiency. 
• Actively develop and maintain standard processes related to customer engagement and order management. 
• Coordinate any necessary rework or changes based on customer feedback. 

Must Have:

• Bachelor's degree in business, marketing, or manufacturing 
• 2-3 years of experience in the manufacturing industry, with a focus on hardware and product development, and a solid technical understanding of the products 
• Proficient in CRM systems. 
• Knowledge of digital manufacturing systems for entering and tracking orders. 
• Strong written and verbal skills, able to explain technical info to internal teams and customers. 
• Able to manage multiple tasks efficiently, prioritize effectively, and adapt quickly in a fast-paced environment. 

NiceToHave:

• Strong manufacturing background 
• Sales support for a CNC or sheet metal shop 
• Fast learner