Job Description

Contract: North Chicago, Illinois, US

Salary: $25.00 Per Hour

Job Code: 356513

End Date: 2025-01-03

Days Left: 9 days, 20 hours left

Responsibilities:

Answers general questions and redirects misplaced calls
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
Guides HR Employee Self-Service and Manager Self-Service transactions
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
Inputs data into Workday to transact on customer requests
Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
Documents all employee inquiries, issues, and transactions in case management tools as required

Qualifications:

Preferred qualifications:

Strong customer service and interpersonal skills
Familiar with HR service and processes as well as HRIS tools and systems
Able to navigate computerized data entry systems and other relevant applications

Pay Range:

$20/hr to $25/hr (Without any Benefits)

Recruiter

Phone

Anwesha Mohapatra

anwesha.mohapatra@collabera.com

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