• Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from
  callers. This must be done using active and clear notetaking; accurately and thoroughly reporting callers’ product experiences.
• Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product
  Performance Group.
• Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when
  appropriate.
• Product support topics include website navigation, telecommunication connectivity, information, set-up, and troubleshooting for proprietary remote care products.
   
• Maintain professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

• High School Diploma / GED

• Bilingual English/Spanish
• Preferably Six (6) months in Customer Service.
• Experience in a customer service, product support, or related role.
• Medical device technical support experience is a plus.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Strong organizational and follow-up skills, as well as attention to detail.

Pay Range: $20/hr - $22/hr.