• Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear notetaking; accurately and thoroughly reporting callers’ product experiences. Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product Performance Group.
• Consistently meets department’s performance expectations.
• Complete required trainings and certifications, as needed.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
• Customer service experience needed

• High School Diploma / GED

• Bilingual English/Spanish
• Preferably Six (6) months in Customer Service.
• Experience in a customer service, product support, or related role.
• Medical device technical support experience is a plus.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, to include active notetaking while on calls and supporting multiple callers at a time.

Pay Range:

$18/hr to $21/hr (Without any benefits)