Financial Services Manager

Contract: Etobicoke, Ontario, CA

Salary: 39.00 Per Hour

Job Code: 356637

End Date: 2025-01-08

Days Left: 14 days, 22 hours left

Day-To-Day Responsbilities:

  • Handle escalations
  • Need a call center background- talking to clients, de-escalating problems
  • Any tech issues, jump on a reach out to right person
  • Lead team- first poc if something isn't working, look into it
  • Following up on customer service executive's - falling behind on anything
  • Call delegations- listening into calls making sure right processes are followed
  • Training new hires
 

Must Have:

  • P.C. Literate – Advanced on all components of Excel (Pivots and formulas)
  • Demonstrated ability to co-ordinate work initiatives with attention to detail and solution-orientated
  • Proven ability to work well under pressure and work independently or as part of a team
  • Supervisory or leadership experience in Call Centre environment
  • Coaching/mentoring experience
  • Fluent in English and French
 
Job Requirement
  • Lead
  • Customer Service
  • Customer support
  • Supervise
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Piyush Shukla
  • piyush.shukla@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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