Customer Service Representative

Contract: Austin, Texas, US

Salary: $20.00 Per Hour

Job Code: 356725

End Date: 2025-01-10

Days Left: 16 days, 22 hours left

Job Details:
Position: Customer Care Specialist
Location: Austin, TX - 78727 (Onsite)
Duration: 6+ Months
Pay Range: $18 - 20/hr 
 
About the Role:
The ideal candidate will be responsible for interacting with healthcare providers and ancillary staff to facilitate provider enrollment and file maintenance for various Medicaid programs. This role requires attention to detail, strong communication skills, and the ability to meet strict deadlines.
 
Responsibilities:
  • Interact professionally with providers and ancillary staff to address inquiries and concerns related to provider enrollment.
  • Process 100% of assigned applications and maintenance requests following documented work instructions.
  • Identify deficiencies in applications and communicate with providers to make necessary corrections. 
  • Respond to inquiries regarding application status and resolve enrollment application deficiencies via phone.
  • Adhere to Quality Assurance program guidelines to ensure a minimum quality score of 98%.
  • Make recommendations to management for process improvements.
  • Maintain confidentiality of information as required by HIPAA regulations.
  • Flexibility to work overtime as needed.
  • Perform other duties as assigned by leadership.
Education Qualification:
  • Minimum of 6 months of experience enrolling and credentialing healthcare providers.
Required Skills:
  • Strong computer skills.
  • Ability to meet strict deadlines.
  • Great attention to detail.
  • Excellent communication skills.
  • Outstanding problem-solving and organizational abilities.
  • Ability to multitask and manage time effectively.
  • Flexibility and adaptability in a growing work environment.

 

Job Requirement
  • CSR
  • healthcare
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Sharvari Doke
  • sharvari.doke@collabera.com
  • 9738412413
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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