Job Description

Financial Services Industry

Title: Financial Services Analyst

Duration: 12 month contract

Location: Dartmouth (priority) or Toronto, 3 day a week in office

What will they accomplish on a high level:

Responsible for all Client facing aspects related to the servicing of our clients Canada Money Movement product
The Financial Services Analyst is responsible for all daily operations, support, and development of the Financial Services Call Centre in coordination with Management. The Call Centre Analyst will also be responsible for training and mentoring the Financial Services Representatives, handling internal/external client escalations, and workforce management including scheduling/queue monitoring/offline task management.

Day to Day

Must Haves

P.C. Literate (MS Office – Advanced on all components), Pivots and formulas
Demonstrated ability to co-ordinate work initiatives with attention to detail and solution-orientated
Proven ability to work well under pressure and work independently or as part of a team
Supervisory or leadership experience in Call Centre environment
Coaching/mentoring experience
Fluent in English and French

Plusses:

Minimum 3 Years business experience with a background in Financial Services and/or Customer Service
Experience in quality and client focused leadership expectations
PowerBi and Tableau, Service Now etc. various ticketing systems- familiarity with these systems

Education:

Recruiter

Phone

Shashank Rathod

shashank.rathod@collabera.com

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