Part Time Level 1 Tech Support

Contract: Black River Falls, Wisconsin, US

Salary Range: 19.00 - 22.00 | Per Hour

Job Code: 356759

End Date: 2025-01-19

Days Left: 12 days, 8 hours left

Day To Day Responsbilities:

18-20 hours a week and 1 day/week in office

  • Provides onsite and remote IT support for regional facilities (hardware, systems, teleconferencing, etc.)
  • Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
  • Work as part of a global ticketing queue (Service Now) for end users to report issues and requests.
  • Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
  • Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive).  Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.
  • Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
  • Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching.
  • Network Connectivity: Provides support for network connectivity or related network issues for the user community.
  • Performs related duties and fulfills responsibilities as required.
  • Follows company standards and procedures.

Must Have:

  • PC Imaging Experience
  • Experience working with a Ticketing system Service Now preferred (also open to Zendesk/Team Dynamix)
  • Experience supporting Office 365 and identity management components.
  • Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops
  • Strong ability to quickly learn new information system technology.
  • Strong organization and multi?tasking skills.
  • Strong analytical skills; ability to think big and scale quickly.
  • Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.

Nice To Have:

  • Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
  • Experience with BitLocker
  • Autopilot or Intune (Azure Cloud services)
  • Additional Certifications such as MCP, A++, CompTIA A+ preferred.

Pay Range: $19/hr to $22/hr

Job Requirement
  • IT Support
  • Ticketing tools
  • troubleshooting
  • windows
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nitin Buxani
  • nitin.buxani@collabera.com
  • 6302434988
Apply Now
Apply Now
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