Customer Service Representative

Contract: baltimore, Maryland, US

Salary: $20.00 Per Hour

Job Code: 356788

End Date: 2025-01-10

Days Left: 17 days, 5 hours left

About the Role:

  • The Customer Service Representative is responsible for answering member, provider, and broker inquiries related to product information, benefits, claims resolution, eligibility, and billing questions in a call center setting.
  • The role involves providing information and education to members, providers, and brokers about various health, financial, and self-service programs, as well as offering basic technical assistance for digital and electronic applications.

Responsibilities: 

  • Provide first-level problem resolution for member, provider, and broker inquiries via telephone by gathering and researching information, examining claim submissions, verifying claim and system accuracy, validating customer understanding, and resolving issues based on policies and procedures.
  • Use knowledge of products and contractual provisions to deliver customer service, interpret contractual language, determine the need for managed care initiatives, and administer services to customers through telephonic, written, or electronic inquiries and claims adjustments.
  • Deliver accurate information to customers in alignment with performance goals and objectives.
  • Maintain customer records by updating account information using the enrollment/inquiry tracking system.
  • Participate in ongoing education related to new services, industry topics, and skills.

Education Qualification: 

  • High School Diploma or GED


    Pay rate- $18-20/hr
Job Requirement
  • customer
  • customer service
  • administration
  • data entry
  • data
  • inquiries
  • inquiry
  • complaint
  • complaints
  • member
  • provider
  • claim
  • insurance
  • claims
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Dikshita Biswas
  • dikshita.biswas@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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