Industry: Pharmaceuticals

Job Title:  Customer Service II – Bilingual

Duration: 3 months, with a possible extension

Location: North Chicago, Illinois 60064

Pay Range: 20 – 22/hr

• In Office position
• Fluent in French and English (verbal and writing) or Spanish and English (verbal and writing)
  This position is Nonexempt.
• Hours over 40 will be paid at Time and a Half.
• 3 - 5-year experience required.
• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Required to have skills in the following: Excel and MS Word
• Candidates must be bilingual, either French/English or Spanish/English.
• Position can be for one French/English and one Spanish/English, or two French/English or two Spanish/English.
• Workday experience is a plus, the ticketing system is Zendesk.
• The positions are in HR Services and are the first point of contact. October - May are the busiest times of the year.
• New worker hours are 10:30am - 7:00pm. It may be possible to move to an earlier shift at some point.
• Interviews will be on Teams on camera. Also see the attached job description with additional information.