• Analytical skills
• Mid-level excel skills
• Worked with national type of accounts, as an example Walmart, Target CVS, Macy’s etc.
• Minimum High School Diploma or GED
• At least 5 years experience making outbound calls to customers to resolve balances deemed past due.
• At least 5 years' experience using an Accounts Receivable (AR) system.
• The Finance Operational Admin II( Collections) will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system.
• The AR System will manage customer’s accounts according to defined Strategies.
• The A/R Processor will use experience to identify customer’s needs and provide solutions.

Essential Job Functions:

• This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
• Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
• Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
• Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
• Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment.
• Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
• Process customer payments, and provide customer documentation as needed.
• Perform functions within established guidelines and release orders
• Performs related duties as assigned

Required Knowledge and Skills:

• Business English usage, spelling, grammar and punctuation.
• Business and personal computer hardware and software applications.
• Collections with a high volume transaction company.
• Must be proficient with Windows and Excel. 

Skill in:

• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Providing excellent customer service with both internal and external customers.
• Excellent analytical and problem solving abilities with attention to detail.
• Excellent interpersonal skills, including verbal and written communication
• Ability to work independently to achieve desired results.

Education/Experience:

• Minimum of Associates Degree Preferred
• Minimum of Five (5) years of business-to-business collections experience

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