About the Role:

• The Technical Customer Service Representative provides customer support for a variety of inquiries under regular supervision.
• This role involves assisting with account lookup, order entry, managing customer inquiries, maintaining database records, and ensuring quality control for all customer interactions.

Responsibilities: -

• Assist with account lookup, navigation, and product access extensions
• Respond to customer inquiries related to order entry, adjustments, and subscriptions
• Manage customer inquiries from onset to resolution using established procedures 
• Maintain database records to ensure accurate entry and upkeep of all transactions 
• Communicate enhancement requests, bugs, and product issues
• Monitor quality control for all customer interactions
• Adhere to deadlines to minimize backlogs and meet service level agreements
• Build brand advocacy and customer loyalty by embodying company values
• Work extended hour shifts and use own equipment
• Perform other assigned tasks and duties

Education Qualification: -

• High school diploma, GED, or equivalent required

Required Skills: -

• Previous customer service experience
• Proficiency in MS Office/Office 365 - 1-2 years of experience in a Call Center role or equivalent preferred
• Experience with CRM systems preferred 
• Excellent communication and organizational skills
• Ability to maintain professionalism and high level of service through difficult customer interactions
• Ability to multitask and work in a fast-paced environment