Job Description

Bilingual Customer Service Specialist

Contract: North Chicago, Illinois, US

Salary Range: 20.00 - 23.00 | Per Hour

Job Code: 357324

End Date: 2025-02-06

Days Left: 7 hours left

Job Description:

We are seeking a detail-oriented and customer-focused Bilingual Customer Service Representative to join our team in an on-site role. This position requires fluency in French and English or Spanish and English, both verbal and written.

Key Responsibilities:

Handle inbound and outbound customer calls, providing accurate and timely information.
Utilize databases and complex computer applications (Windows, DOS, Mainframe) to retrieve and update customer or company information.
Learn and follow detailed instructions while using multiple resources to address customer needs effectively.
Demonstrate patience, tact, empathy, and problem-solving skills to ensure customer satisfaction.
Organize and manage calls with speed, accuracy, and professionalism.

Qualifications:

Fluency in French and English or Spanish and English (verbal and written).
3-5 years of customer service experience.
Proficiency in Excel and Word.
Strong organizational skills and ability to work under minimal supervision.
Familiarity with multiple operating environments is a plus.

Pay Range: $20/hr. - $23/hr.

Job Requirement

Customer Service
Spanish/French
Zendesk/Jira/Workday
Documentation
Data Entry
40WPM

Reach Out to a Recruiter

Recruiter

Phone

Vishnu Nair

vishnu.nair@collabera.com

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Bilingual Customer Service Specialist

Job Requirement

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