Title: Tech Support

Location: Chandler, AZ (Hybrid, 3 day in office)

Duration: 12 months

About the Role:

• We are looking for a Global Internal Employee Technology Support Analyst
• This is a client-facing level one technology support role for a global user-base.
• The role involves basic troubleshooting of MSFT applications and proprietary systems to maintain agreed service levels within the client Service Desk and deliver the capabilities to service our clients.

Responsibilities: -

• Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.
• Partnering with regional and international partners to deliver best-in-class client care.
• Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.
• Documenting tickets clearly for 2nd line teams to fix when First Line resolution cannot be attained. - Participating in in-house technical training and receiving real-time support from peers and subject matter experts.

Education Qualification: -

• Requires 3-5 years of experience in a technology support role.

Required Skills: -

• Excellent Client Care/Customer Service skills.
• Ability to work well as a team and build relationships with global partners.
• Excellent organizational skills and ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Desired Skills: -

• Technology Call Center and/or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. - Hardware Support – Windows 10/11. - Software - MS Office suite, Office 365, SharePoint, Skype. - Network – Citrix, VPN, Cisco AnyConnect. - ITSM Remedy (not essential).

Pay Ranger: $15/hr - $20/hr

Please reach to me on 973-381-7135 or dimpy.sachdeva@collabera.com