Support Analyst

Contract: Toronto, Ontario, CA

Salary Range: 22.00 - 25.00 | Per Hour

Job Code: 357569

End Date: 2025-02-12

Days Left: 27 days, 15 hours left

 

Day to Day Responsibilities:
  • Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
  • Overseeing tickets that are open and closing them once issues are resolved
  • Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues

 

Must-Haves:
  • Bilingual (English & French)
  • Strong customer service experience
  • Willingness to learn and ability to learn quickly
  • Manage difficult conversations with customers
  • Microsoft Office Suite experience (computer savvy)
     
Plusses:
  • SAP Knowledge
  • General knowledge (order management)
  • IT Background

Pay rate:$22-$25/hr

Job Requirement
  • French
  • MS Office
  • Call center
  • Tech support
  • L1 Tech support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shruti Mishra
  • shruti.mishra@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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