• Manage projects which may include new production equipment, process improvements and cost reductions while supporting new product introductions.
• Work with outside consultants, vendors, and the medical community.
• Helps manage Tier II tickets including trouble shooting tickets, clinic creation requests, and other misc. tickets as needed.
• Support ad-hoc calls with different sites regarding implementations such as EHR support and setup.
• Plan, coordinate, and execute activity in support of project goals.
• Establish requirements and specifications.
• Identify and mitigate project risks. Helps with Incidence Management including connectivity issues and production issues post deployment.
• Ensure compliance with procedural and documentation requirements of FDA, and ISO design controls.
• Support all Divisional initiatives as identified by divisional management and in support of PPE, RCD, PPG, RCTS, and Quality.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Develop test procedures and test plans for lower environment and production deployments.
• Assist with EHR courier setup and troubleshooting between client and clinics.
• Lead validation and smoke testing on medical devices and mobile applications.
• Troubleshoot Tier II and Tier III tickets escalated by the business and Remote Care Agents.
• Strong technical background with an analytical and problem solving mindset including knowledge of operational deployments requiring network patching, and infrastructure updates.

• Bachelor’s Degree In engineering, product support, IT, telecommunications, or related role.
• An equivalent combination of education and work experience

• Preferably candidates with computer engineering or computer science backgrounds.
• Years of experience: 2 -4 years.
• Testing and validation skillset for production/staging deployments.
• Writing test plans and test cases.

• Medical device experience preferred.
• Strong analytical, problem solving and project management skills.

Pay rage:

• 35 - 38/Hr