Support Analyst

Contract: Santa Clara, California, US

Salary Range: 35.00 - 40.00 | Per Hour

Job Code: 357728

End Date: 2025-01-26

Job Status: Expired

This Job is no longer accepting applications

Description:

  • The IT Support Specialist provides technical assistance to computer users by resolving hardware, software, and system issues. This role involves analyzing incoming requests, troubleshooting problems, and delivering effective solutions in person, over the phone, or electronically. The specialist also supports documentation, system performance improvements, and disaster recovery efforts.

Responsibilities:

  • Analyze and prioritize support requests, escalating complex issues as needed.
  • Troubleshoot and resolve hardware, software, and network problems.
  • Document incidents, resolutions, and system updates.
  • Lead disaster recovery processes and improve system performance through trend analysis.
  • Provide after-hours on-call support and mentor team members.
  • Collaborate with vendors to resolve service failures.

Required Skills:

  • Strong troubleshooting and analytical abilities.
  • Excellent verbal and written communication skills.
  • Experience with operating systems, word processing, and network systems.

Preferred Skills:

  • Leadership experience in technical projects.
  • Familiarity with IT disaster recovery processes.
  • Advanced problem-solving and data analysis skills.

Pay rate:
$35/hr. - $40/hr. 

Job Requirement
  • IT Support
  • Troubleshooting
  • Incident management
  • Hardware
  • software
  • system updated
  • Operating system
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Pal Gurjar
  • pal.gurjar@collabera.com
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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