Job Description

Position Details:

Industry Publishing & Information Services

Job Title Order Processing Representative II

Work Location St. Cloud MN - 56303

Duration 6+ months

Pay Range $20-21/hr

Responsibilities:

Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels
Assist internal/external customers and/or vendors with order fulfillment and problem resolution
Understand, demonstrate, and explain service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors
Make well informed and timely decisions to meet client expectations and requirements
Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results
Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction
Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

Qualifications:

Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment
Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
Proficient with MS office Suite applications including Word, Excel and Outlook along with excellent data entry skills
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
Ability to multitask and demonstrate ability to problem solve
Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment
Ability to work overtime as needed
Minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment
Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred

Recruiter

Phone

Srividhya M

srividhya.m@collabera.com

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