Position Details:
Client: Banking
Job Title: Onboarding Specialist
Location: Tampa, FL 33610 Hybrid
Duration: 12 Months + Possible extension
Schedule: Shift hours: Basic Business Hours
Start Date: ASAP

Pay Range: $19/hr - $21/hr

Responsibilities:
• Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.
• Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).
• Maintenance of system data during non-employee life cycle.
• Investigate data.• Understand and ensure compliance against The bank Policies regarding non-employee management.
• Follow documented processes regarding non-employee management.
• Working as part of a team providing assistance to a wide spectrum of Senior Stakeholders.
• Acting as the first point of contact for queries from clients and escalating as appropriate for resolution.
• Managing a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.
• Delivering/enhancing process improvements, automation, quality/controls around operational and team excellence.
• Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.
• Ensuring all data quality issues are being taken care of as per the Data Quality program.
• Responsible to build the projects contracts into The bank's vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.
• Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.
• Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.

Knowledge/ Experience:
• Previous Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems.
• Minimum 2 Years’ experience of working in an admin or business office environment with the use of in-house computer systems.
• Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
• Experience of using MS Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.
• Technical/associate degree in Business Administration.
• Risk and control knowledge.

Skills:
• Ability to learn new applications quickly.
• Able to grasp and master new requirements and related knowledge.
• Relationship Management.
• Strong time management skills (able to handle 150-250 emails in a daily basis).
• Ability and experience working in a fast paced, high pressure environment that requires you to answer to customer’s inquiries within 24 hours.
• Ability to multi-task on a consistent basis.
• Strong problem-solving capabilities.
• Excellent written and oral communication skills in English
• Clients come first - build long term relationships with clients by putting their interests first.
• Work as a team to get the job done.
• Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
• Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
• Capable to work remotely on their own under minimum supervision.