Position Details:-
Client : Healthcare
Title - Customer Service Specialist I
Location - Temple TX USA 76508
Duration - 6 Months
Shift Time: 1:30 PM - 10 PM (with weekends upon rotation)
Work Week: Monday - Friday (Sat - Sun OFF)/ Thursday - Monday (Tue - Wed OFF)

Pay Range: $14/hr - $ 16/hr

Job Description:

• Competency checklists completed for both skill sets required at CR1 level:
• This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
• Ability to assist in special projects.

Qualifications:

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

Knowledge, Skills:

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the MS Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.