About the Role:

• The main responsibility of this role is to professionally and enthusiastically handle incoming calls and electronic requests from patients, family members, and external parties.

Pay Range: $16 -$17

Responsibilities: -

• Ensure accurate, compliant, and timely registration of new patients
• Identify and resolve discrepancies or missing information in patient records
• Verify insurance coverage or determine patient self-pay responsibility
• Schedule appointments for patients and family members
• Interpret physician orders to schedule appointments and ancillary tests
• Communicate appointment details, preparation instructions, and necessary paperwork to patients
• Write patient-related messages and coordinate immediate triage for emergent patient situations
• Calm upset callers and escalate priority issues for resolution

Education Qualification: -

• High School diploma or GED

Required Skills: -

• Excellent interpersonal and communication skills
• Strong data entry, numeric, typing, and computer navigational skills
• Experience in a call center, customer service, or healthcare setting
• Knowledge of customer service principles and practices
• Familiarity with call center telephony and technology
• Ability to quickly assess requests and respond accurately to customers
• Comfortable working in a fast-paced and constantly changing environment