Position Details
Client - Educational Services
Title - Telecommunications Attendant
Location - Palo Alto, CA 94305
Duration - 04 months + Possible extension
Schedule - Shift hours: Between 5 AM - 11 PM 
Start Date: ASAP
Pay Range: $ 18/hr - $ 22/hr

About the Role:

• Telecommunications Attendants act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the University, Medical Center, and SLAC.
• They report to the Supervisor of the Operator Services Unit and work under the daily routine direction of the shift Lead.
• Attendants work independently and share group responsibilities with other employees as needed.

Responsibilities:

• Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient, or student; establish conference calls.
• Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
• Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide doctor-patient support during off-hours.
• Dispatch medical emergency teams for the Medical Center in response to medical alert notifications.
• Provide off-hours coverage and support for the client entities.
• Utilize call center and collaboration applications and systems to ensure first call resolutions.
• Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, and processing internal forms.
• Participate in process and performance improvement efforts.
  Adhere to safety rules.

Education Qualification:

• Experience working in a customer service-oriented environment, preferably in a university or medical center setting.
• Polished telephone etiquette and communication skills in English.
• Ability to interface effectively with high-level professionals and clients.
• Ability to operate all telecommunications equipment and computerized keyboard skills.
• Hands-on experience with MAC or DOS systems and console operations.
• Familiarity with automated paging systems.
• Ability to work in a team environment.

Required Skills:

• Ability to handle high volumes of calls.
• Reading, writing, and spelling skills.
• Ability to exercise tact and diplomacy under pressure.
• Knowledge of the Client (University, Medical Center, SLAC), dispatch procedures, medical terminology, and disciplines.