Customer Service Representative

Contract: Stanford, California, US

Salary Range: 23.00 - 25.00 | Per Hour

Job Code: 358831

End Date: 2025-03-20

Days Left: 6 days, 6 hours left

Client: Education 
Job Title: Telecommunications Specialist/Customer Service Representative
Location:  Stanford, CA 94305 - Onsite Role
Pay Range: $23 - $25 per hour.
Duration:  03 Months (Extension/Conversion will be based on performance)
 
Description:
Job purpose
  • Under general supervision, this resource will act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the University, Medical Center, and SLAC.
  • This includes handling the critical calls associated with the Medical Center and Lucile Packard Children's Hospital.
  • Report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead.
  • Attendants work independently as well as share group responsibilities with other employees as needed.
  • Shift timings and schedule will be decided afterward
  • 3 to 6 weeks will be training M-F 5 am to 5 pm,
  • After training- The shift will be fixed between 5 am to 11.30 PM and will be notified prior to work.
Responsibilities:
  • The duties listed under the Duties/Responsibilities section are designed to provide a representative sampling of key tasks and/or responsibilities associated with the job.
  • They are not intended to be a complete list of all the duties performed by employees in the classification.
  • Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
  • Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
  • Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
  • Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
  • Provide off-hours coverage and support for entities.
  • Utilize call center and collaboration applications and systems to ensure first-call resolutions.
  • Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material, and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
  • Participate in process and performance improvement
Requirements:
  • Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
  • Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing, and spelling skills.
  • Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
  • Ability to exercise tact and diplomacy under pressure.
  • Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
  • Hands-on experience with MAC or DOS systems and console operations.
  • Familiarity with automated paging systems.
  • Ability to work in a team environment and effectively contribute as a member of a team.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide.
 
Job Requirement
  • CSR
  • Inbound
  • outbound
  • administrative
  • assistant
  • Customer support
  • telecommunication
  • call
  • call center
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • MEETUL CHOUDHARY
  • meetul.choudhary@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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