Customer Service Representative

Contract: Chicago , Illinois, US

Salary Range: 25.00 - 28.00 | Per Hour

Job Code: 358835

End Date: 2025-03-20

Days Left: 6 days, 5 hours left

Major investment Bank is looking for Customer Service Representative for a long term contract position in Chicago, IL/Phoenix, AZ

Industry : Banking/Finance

Position :  Customer Service Specialist

Location : Chicago, IL/Phoenix, AZ

Duration : 12 -18 Months (Contract to Hire)                                                                                                   

Pay Range : $25/hr - $28/hr

 

Must Haves:

  • 3-5+ years of prior contact/call center experience in a banking/financial enterprise.
  • 3-5 years Research background.
  • Quick learner, note taker
  • Self-motivated – works independently.

Responsibilities:

  • 80% calls, 20% chat (proprietary system)
  • On the phones, answer 25- 30 calls/daily – phone all day.
  • Talk to commercial/business clients about anything
  • They are not singular focused, they are asked about any Treasury products
  • 85% of calls we can solve on the phone in 10 min or less
  • 15% of calls handed off/escalated
  • Toggle between multiple system

 

Job Requirement
  • Call center
  • inbound
  • outbound
  • customer
  • call
  • excel
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Pritam Palai
  • pritam.palai@collabera.com
Apply Now
Apply Now
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